Guest Relations Officer

Main Responsibilities

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services
• Attend to guests  and answer their inquiries
• Anticipate and responding to guest needs and build rapport with customers
• Ensure clients are properly greeted upon their arrival
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Promote all hotel amenities, conveniences and programs offered
• Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Monitor all V.I.P.’s, special guests and requests
• Perform Duty Manager

Qualifications

• BSC degree in Hospitality Management, Tourism,  Business Administration, Marketing or relevant field
• Substantial experience in similar position
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Excellent written and verbal communication skills in Greek, English, Russian or German languages
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Strong sense of responsibility and a professional presentation
• Have a pleasant personality
• Exceptional customer service skills
• Team work, professionalism
• Ability to work flexible hours

Tagged as: professionalism, pleasant personality, team work, multitasking skills, exceptional customer service skills