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Main Responsibilities

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Attend to guests  and answer their inquiries
  • Anticipate and responding to guest needs and build rapport with customers
  • Ensure clients are properly greeted upon their arrival
  • Actively listen to and resolve complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Promote all hotel amenities, conveniences and programs offered
  • Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Monitor all V.I.P.’s, special guests and requests
  • Perform Duty Manager

 

Qualifications

  • BSC degree in Hospitality Management, Tourism,  Business Administration, Marketing or relevant field
  • Substantial experience in similar position
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software
  • Excellent written and verbal communication skills in Greek, English, Russian or German languages
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Strong sense of responsibility and a professional presentation
  • Have a pleasant personality
  • Exceptional customer service skills
  • Team work, professionalism
  • Ability to work flexible hours

Tagged as: professionalism, pleasant personality, team work, multitasking skills, exceptional customer service skills

Job Overview

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