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Head Waiter

Casale Panayiotis is a luxury hotel nestled in the picturesque village of Kalopanayiotis in the Troodos Mountains of Cyprus. We are renowned for our commitment to offering guests an authentic Cypriot experience combined with exceptional hospitality and service. We are currently seeking a dedicated and experienced individual to join our team as a Head Waiter.

Job Overview: As the Head Waiter, you will oversee the dining experience in our restaurant, ensuring that guests receive impeccable service and enjoy a memorable culinary experience. You will lead a team of waitstaff, providing guidance and support to deliver service excellence while maintaining the highest standards of professionalism and hospitality.

Key Responsibilities:

  • Supervise and coordinate the activities of the waitstaff to ensure smooth and efficient service during breakfast, lunch, and dinner shifts.
  • Train, mentor, and motivate team members, setting clear expectations for performance and providing ongoing feedback and coaching.
  • Ensure that all guests are greeted promptly, seated comfortably, and provided with menus and beverage options in a courteous and knowledgeable manner.
  • Take orders accurately and efficiently, communicating special requests or dietary restrictions to the kitchen staff.
  • Monitor the pace of service and dining room activity, anticipating guests’ needs and proactively addressing any issues or concerns.
  • Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and seasonal specials, to assist guests with their selections and provide recommendations.
  • Coordinate with the kitchen and bar staff to ensure timely delivery of food and beverages to guests’ tables, maintaining quality and presentation standards.
  • Handle guest inquiries, complaints, and special requests with professionalism and empathy, resolving issues promptly and escalating as needed.
  • Oversee the setup and breakdown of dining areas, ensuring cleanliness, organization, and compliance with health and safety regulations.
  • Assist with inventory management, including monitoring stock levels, placing orders, and managing supplies to minimize waste and maximize efficiency.
  • Collaborate with the management team to develop and implement service standards, policies, and procedures to enhance the guest experience and optimize operations.
  • Uphold Casale Panayiotis’s commitment to sustainability and local sourcing by promoting eco-friendly practices and showcasing regional cuisine and products.
  • Lead by example, embodying Casale Panayiotis’s values of excellence, integrity, and genuine hospitality in all interactions with guests and colleagues.

Qualifications:

  • Previous experience in a supervisory role in a fine dining restaurant or luxury hotel environment.
  • Extensive knowledge of food and beverage operations, including service techniques, wine pairings, and menu presentation.
  • Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
  • Exceptional customer service skills, with a genuine passion for exceeding guests’ expectations.
  • Excellent organizational and multitasking abilities, with a keen eye for detail and a proactive approach to problem-solving.
  • Proficiency in point-of-sale (POS) systems and basic computer skills.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Fluency in English; knowledge of additional languages such as Greek is a plus.

Benefits:

  • Competitive salary
  • Employee discounts on accommodations, dining, and spa services
  • Professional development opportunities
  • Stunning mountain scenery and a supportive work environment

How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining the Casale Panayiotis team to [email protected]

Casale Panayiotis is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Tagged as: english, greek, team player, good communication skills

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