FLOOR SUPERVISOR

JOB PURPOSE:

The Floor Supervisor will supervise the prescribed work of all Housekeeping Maids and Cleaners as well as the cleaning of all guest rooms and public areas, in the most efficient and effective manner. He/She will deliver the highest possible standards of service to guests, and will be pro-active in maintaining and/or improving the department’s profitability in accordance with Hotel policies, procedures, and standards

DUTIES & RESPONSIBILITIES:

•  Manage staff’s work schedules; schedule shifts and arrange for replacements
• Train and coach team members so they develop their system knowledge and personal skills on cleanliness, tidiness, health, safety and hygiene standards
• Assign tasks; oversee staff work on a daily basis; supervise all pre, during and post operations
• Motivate team members, support, resolve issues that occur on the job and performance manage where required
• Inspect work; check all rooms & public areas, ensuring compliance with standards and policies
• Respond to guests’ needs and requests, resolve complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
•  Monitor inventory and ensure that all supplies and other essentials are adequately stocked

QUALIFICATIONS & SKILLS

• Minimum one year experience as a Housekeeping Supervisor or similar role
• Having attended a hotel school as well as having previous experience in a similar luxury hotel, will be considered additional advantages
•  Previous hands-on experience with cleaning tasks, equipment and products
• Excellent organisational and team management skills
• Strong customer service skills
• Excellent interpersonal and communication skills (verbal and written)
• Must speak, read, and write English. Knowledge of additional languages (Greek, Russian, etc.) will be considered an additional advantage
• Pleasant and friendly personality, reliable and polite

Tagged as: computer literate, english languge, excellent organisational and team management skills