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Front Desk Agent

Front Desk Agent

Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of Front Desk Agent.

POSITION SUMMARY:

Responsible of facilitating service to the guests to the set standards, in line with company and hotel policy.

 

RESPONSIBILITIES:

·         Welcome, greet and appreciate guests for using the establishment.

·         Perform guest check-in and check-out duties.

·         Address guest’s needs and resolve their concerns and complaints.

·         Take online and phone reservations.

·         Collect guest information, including contact details and dates of their stay.

·         Assign rooms and hand out keys.

·         Prepare bills and take payments.

·         Take and pass on message to guests and act on requests in an efficient and prompt manner.

·         Upsell additional facilities and services, when appropriate

·         Maintain updated records of bookings and payments.

 

REQUIREMENTS

  •  High school graduate or equivalent. (Degree in hotel management is a plus)
  • 2+ years’ experience in Reservations in the Hospitality Industry
  • Excellent Knowledge of English Language (Greek & Russian Language is a plus)
  • Excellent Communication Skills
  • Excellent knowledge of MS Office (especially Excel, Word, Outlook)
  • Excellent knowledge of Hotel Reservations System
  • Customer-centric

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Apply with the strictest confidence at https://www.parklanelimassolcareers.com

Kindly note that only shortlisted applicants will be contacted.

 

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