Site logo

Front Office Duty Manager

Supporting Property Operations and Guest Relations Needs

§  Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

§  Communicates any variations to the established norms to the appropriate department in a timely manner.

§  Sends copy of MOD report to all departments on a daily basis.

§  Strives to improve service performance.

§  Ensures compliance with all policies, standards and procedures.

§  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


Managing the Guest Experience

§  Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

§  Empowers associates to provide excellent customer service.

§  Provides immediate assistance to guests as requested.

§  Serves as a leader in displaying outstanding hospitality skills.

§  Sets a positive example for guest relations.

§  Responds to and handles guest problems and complaints.

§  Ensures associates understand customer service expectations and parameters.

§  Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

§  Participates in the development and implementation of corrective action plans to improve guest satisfaction.

§  Records guest issues in the guest response tracking system.



§  Degree or Diploma in Hotel Management or other related field

§  3 years’ experience in similar position or similar role in Hospitality Industry

§  Excellent Knowledge of English Language

§  Excellent Communication Skills

§  Excellent leadership, management, and team building skills

§  Excellent knowledge of MS Office (especially Excel, Word, Outlook)

§  Knowledge of Hotel Property Management Software

Tagged as: english language, communication skills

Print Job Listing
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

To register as an Employer click here

Forgot Password

Job Quick Search