Front Office ManagerFull Time
Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of Front Office Manager
As the Front Office Manager, you will be responsible for all front office functions, the Bell Team, Switchboard, Guest Services, Concierge and Front Desk. You will work with managers and associates to successfully execute all front office operations, with the goal to continually improve guest and associate satisfaction and maximize the financial performance of the department.
Your Main Responsibilities include:
Ø Understanding the impact of Front Office operations on the Rooms area and overall property financial goals.
Ø Managing the day-to-day operations of the Front Office, ensuring that the quality, standards are in place, meeting and exceeding the guest’s expectations on a daily basis
Ø Acting as the “Service Champion” for the Front Office and create a positive atmosphere for guest relations.
Ø Ensuring compliance with all Front Office policies, standards, and procedures
Ø Improving guest service by communicating and assisting associates to understand the guest needs, providing guidance, feedback, and individual coaching when needed.
Ø Participating in the development and implementation of corrective action plans based on review of guest feedback and guest satisfaction results
Ø Analysing information and evaluating results to choose the best solution and solve problems.
Ø Collaborating with managers, supervisors, and associates to develop and carry out ideas and procedures to continuously improve department performance around GSS scores.
Ø Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Ø Keeping the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ø Managing the department controllable expenses to achieve or exceed budgeted goals
Ø Graduate of a Hotel Management School
Ø Minimum 3 years’ experience as a Front Office Manager or a similar role within a 5* hotel
Ø Excellent command of English language.
Ø Computer literacy and proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ø Experience in using Hospitality management systems
Ø Ability to lead a team, introduce, evaluate, and implement innovative practices
Ø Pleasant personality with exceptional communication and leadership skills, team player with strong problem-solving abilities
Ø Guest-oriented and service-minded
Ø EU Citizen or EU Work Permit Holder
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.