FRONT OFFICE SUPERVISOR

JOB PURPOSE

The Front Office Supervisor will supervise and ensure the smooth running of all Front Office areas, in cooperation with/the absence of the Front Office Manager, in the most efficient and effective manner delivering the highest possible standards of service to guests, VIPs and repeat guests from their arrival until the minute they depart. He/she will undertake the effective development, management and leadership of the department’s human resources, equipment and provisions and will be pro-active in maintaining and/or improving the department profitability in accordance with Hotel policies, procedures and standards.

DUTIES & RESPONSIBILITIES:

·         To monitor and control all Front Office areas and activities by actively participating in the daily running of the operations and be vigilantly attentive to service details and all product quality.

·         To co-ordinate effectively with the related/dependant departments through constant contact about speed of service, availability, popularity and inter-relations.

·         To understand and ensure his subordinates understand all room and floor lay outs, package combinations, service and methods of presentation of all products and facilities available.

·         To check arrivals and departures of the day as well as those of the following day with the help of the supporting documentation.

·         To input the rooms for the next day’s arrivals in the Front Office computerised system.

·         To supervise the state and ready-time of all the arrivals rooms, and ensure the smooth arrival and welcome of all guests.

·         To understand and adhere to the Hotel’s rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health & Safety, Cleanliness and the Environment

REQUIRED QUALIFICATIONS AND SKILLS:

• Graduate of a Hotel Management school specialising in hospitality.
• Three years’ experience in a similar position of a 4 or 5 star Hotel
• Must speak and write English and Greek very well. An additional foreign language will be considered as an advantage.
• Computer literate and familiar with Word and Excel.
• Experience in using Hospitality Management System (ex. Fidelio)
• Organisational, Managerial and Leadership skills.
• Analytical skills, responsible and able to present results.
• Able to evaluate people and plan incentives.
• Very good communication skills.
• Pleasant and friendly personality, fair, reliable and polite.

Tagged as: computer literate, english and greek language, organizational and managerial skills