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Guest Relations Agent

DUTIES & RESPONSIBILITIES

§  Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

§  Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

§  Follow up with guests to ensure their requests or problems have been met to their satisfaction.

§  Receive, record, and relay messages accurately, completely, and legibly.

§  Respond to special requests from guests with unique needs.

§  Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

§  Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

§  Protect company assets.

§  Welcome and acknowledge all guests according to company standards

§  Anticipate and address guests’ service needs

§  Thank guests with genuine appreciation.

§  Speak with others using clear and professional language

§  Answer telephones using appropriate etiquette.

§  Develop and maintain positive working relationships with others

§  Support team to reach common goals.

§  Comply with quality assurance expectations and standards.

§  Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

§  Stand, sit, or walk for an extended period of time or for an entire work shift.

§  Move, lift, carry, push, pull, and place objects weighing less than or equal to 4.5 kg without assistance.

§  Perform other reasonable job duties as requested by Supervisors.

 

QUALIFICATIONS

§  High school graduate or equivalent. (Degree in hotel management is a plus)

§  2+ years’ Front desk experience or similar role in Hospitality Industry

§  Excellent Knowledge of English Language (Greek & Russian Language is a plus)

§  Excellent Communication Skills

§  Physically agile and able to stand for extended periods

§  Pleasant Personality

§  Familiar with Hotel Property Management Software

§  Customer-centric

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