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I.T. Officer

DUTIES & RESPONSIBILITIES

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Testing new technology
  • Maintain an up-to-date list of the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
  • Supports the performance of the software and maintains a logbook of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
  • Installs and tests corporate approved program changes to the hotel computer system(s)
  • Investigates and reports software problems to the Director of IT.
  • Understand all standard and Hotel customized features and functions of the front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
  • Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
  • Ensures that all computer media saves, and back-ups are completed, documented, and stored per hotel specifications
  • Maintains uncompromising data and physical security standards
  • Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the hotel security specification as described in the hotel security system
  • Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
  • Under the direction of the Director of IT and Assistant IT Manager administer all back-office user ID’s, passwords, security parameters and the most sensitive utility
  • Maintains technical and user documentation, system reports, newsletters and announcements in a neat, orderly and secure fashion
  • Completes and distributes activity reports, program trouble reports, and enhancement list
  • Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by the hotel, computer companies or vendors
  • Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel Security Manuals and materials.
  • Follows-up on all outstanding points from the latest EDP audit of his/her hotel
  • Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office

 

Customer Service:

  • Demonstrate service attributes in accordance with industry expectations and company standards including:
    • Being attentive to Guests
    • Accurately and promptly fulfilling Guests requests
    • Anticipate Guests needs
    • Demonstrating a ‘service’ attitude
    • Taking appropriate action to resolve guest complaints

QUALIFICATIONS

  • Bachelor’s degree or Diploma in Information Technology/ Computer Science field.  Hospitality related field
  • 2+ years’ experience in similar role/ IT support roles and experience with Hospitality applications and systems
  • Good knowledge of technical management, information analysis and of computer hardware/software systems
  • Hands-on experience with computer networks, network administration and network installation
  • Excellent Knowledge of English Language
  • Problem solving skills and ability to prioritize tasks.
  • Customer centric
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