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Night Front Office Supervisor

Parklane, a Luxury Collection Resort & Spa, member of Marriott International, is looking for an enthusiastic, hard-working, and ambitious professional Front Office night Supervisor.

About Parklane

Parklane is the only internationally branded luxury beach resort in Cyprus, featuring 222 rooms, 34 suites and 18 villas, the award-winning Kalloni Spa and international branded restaurants such as Nammos Limassol and LPM Restaurant & Bar. The company owns the Park Tower, a completed 20-apartment luxury residential tower integrated within the resort’s premises. Parklane is part of MHV Mediterranean Hospitality Venture, a leading hospitality and real estate group with a portfolio consisting of luxury hotels & resorts and state-of-the-art developments both in Cyprus and abroad.

Position Overview

He/She is in charge of the night operations of the front desk, ensuring that guests are provided with exceptional customer service. He/She has overall responsibility for supervising the Front office at night to ensure total guest satisfaction, providing guidance and direction to ensure they are adhering to all hotel policies, standards, procedures, and regulations, during night hours.

Key responsibilities

Ø  Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.

Ø  Handling customer complaints and special requests.

Ø  Maintaining an orderly appearance throughout the reception area.

Ø  Preparing reports on customer feedback, bookings, and cancellations.

Ø  Updating files and records.

Ø  Enforcing all cash-handling, checking, and credit procedures.

Ø  Ensures good communication between all departments and the front office to better Serve our guests.

Ø  Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.

Ø  Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanour to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.

Ø  Clearly and effectively express ideas, facts, and messages verbally to others.

Requirements

Ø  Bachelor’s or associate degree in hospitality management or business administration.

Ø  Prior supervisory experience in the industry, preferably in Front Office operations will be an advantage

Ø  Ability to spot and resolve problems efficiently

Ø  Guest-oriented and service-minded

Ø  Proficiency in English (oral and written). Another foreign language will be an advantage

Ø  Knowledge of Opera or other similar PMS system will be an advantage

Ø  Solid knowledge of MS Office, particularly Excel and Word

Ø  Excellent communication and interpersonal skills

Ø  A strong ability to multitask and a positive can-do attitude

Ø  Good organizational and multitasking abilities

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

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