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• Welcome and greet guests/tenants.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Inform guests of apartment rates and services.
• Register and check in guests and allocate their apartments.
• Deliver apartment keys and direct guests to their apartments.
• Receive and transmit messages for guests and owners
• Retrieve mail and packages for tenants and owners.
• Liaise with necessary staff including housekeeping and maintenance team to address any problems or complaints made by tenants or owners.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Act as the point of reference for tenants or owners who need assistance or information and attend to their wishes and requirements.
• Respond to complaints and find the appropriate solution.

Tagged as: experience in front office, customer services, greek and english, problem-solving

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