RESERVATION OFFICER

JOB PURPOSE:

The Reservations Officer will ensure the smooth running of the Reservations department and will be responsible for taking reservations, as well as for sales and room promotions. He/she will carry out his/her duties in the most efficient and effective manner, delivering the highest possible standards of service to Guests, VIPs and repeat Guests.

DUTIES & RESPONSIBILITIES:

• To maintain the file of guest preferences in the Hotel (e.g. favorite room, product type, facilities, location, birthdays, special occasions, etc).
• To demonstrate thorough knowledge and ability in the execution of all required daily Reservations work as well as the steps of the customer journeys during operational hours.
• To handle all bookings that come to the office and promotes them accordingly. All relevant replies in accordance with the Hotel’s preset letters must be despatched immediately by fax or e-mail.
• To sense guest needs and quickly respond to maximum satisfaction. To check room allocations on the basis of tour operators’ contracts.
• To maintain excellent relations with Tour Operators that cooperate with the Hotel, and be in regular contact with them with the aim of increasing room sales.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

REQUIRED QUALIFICATIONS AND SKILLS:

• Graduate of the lyceum.
• Graduate of a tertiary school of Hotel Management will be considered an advantage.
• At least one year’s previous experience in a similar position.
• Must speak and write English well. Knowledge of at least one foreign language other than English will be considered an advantage.
• Computer literate.
• Organisational skills.
• Very good communication skills.
• Pleasant and friendly personality, reliable and polite.

Tagged as: computer literate, english and greek language, organizational and communication skills, pleasant and friendly personality