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RESERVATIONS MANAGER

JOB PURPOSE:

Supervises daily operations at the Reservations Office. The Reservations Manager is responsible for the accurate recording and processing of all reservations and maximization of room revenue through pro-active selling techniques. They will actively liaise with all external clients, hotel accounts and the Sales & Marketing Department of the hotel.

The Reservations Manager is responsible for facilitating service to the guests to the set standards, in line with company and hotel policy. To provide prompt and satisfactory resolution of any enquiry, request, problem or complaints from internal and external guests calls.

DUTIES & RESPONSIBILITIES:

·         Assists in monitoring group reservation forecast data.

·         Coordinates with sales and Convention Services to process rooming lists and reservation cards.

·         Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

·         Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

·         Assists with monitoring accuracy of reservation sales orders within tracking systems.

·         Tracks no-show reservations and processes charges as needed.

·         Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

·         Manages wait list and prioritizes order of wait list contacts to be made.

·         Serves the guest by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

·         Ensures that all correspondence for arrivals is checked and prepared for the next day.

·         Maintains a correct filing system and archive for all correspondence. Ensures monthly reports are prepared and maintained as requested by the FOM.

·         Handles guest complaints and disputes following the instant pacification procedures.

 

BENEFITS:

·         An attractive remuneration package based on qualifications and experience

·         Career Progression within a dynamic and developing organization

 

REQUIRED QUALIFICATIONS AND SKILLS:

·         Degree or Diploma in Hospitality related field

·         5+ years’ experience as Reservation Manager or Front Office Management background in Hospitality Industry

·         Excellent Knowledge of English Language

·         Highly effective communication and organizational Skills

·         Excellent leadership, management, and team building skills

·         Excellent knowledge of MS Office (especially Excel, Word, Outlook)

·         Excellent knowledge of Hotel Reservations System

·         Customer-centric

Tagged as: computer literate, english and greek language, organizational and communication skills, pleasant and friendly personality

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