Front Office Manager

On behalf of our clients, Aphrodite Hills Hotel in Paphos, Cyprus member of the Wavemaker Hospitality Group we are currently seeking to recruit a Front Office Manager to join its highly successful Management Team.

A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.

Responsibilities

• Oversee all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services
• Lead, train, schedule, and motivate the Front Office team to deliver exceptional guest service
• Ensure a smooth and efficient check-in and check-out experience
• Handle guest feedback, complaints, and special requests professionally and effectively
• Coordinate closely with Housekeeping, Reservations, F&B, and Maintenance departments
• Monitor room availability, occupancy, and daily arrivals/departures
• Ensure compliance with hotel policies, brand standards, and health & safety regulations
• Prepare reports, forecasts, and performance metrics for management review
• Manage Front Office budgets, costs, and inventory where applicable

 Requirements

• Proven experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving ability and guest-focused mindset
• Experience with hotel PMS systems (Protel or similar preferred)
• Ability to work flexible hours, including weekends and holidays
• High level of professionalism, organization, and attention to detail
• Fluency in English required; additional languages are an advantage

Tagged as: english, greek, eu candidate