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Guest Services Officer

The Alexander the Great, member of KANIKA Hotels & Resorts is currently recruiting for the position of Guest Services Officer.

What we expect from you:

  • To escort educational groups on a tour of the hotel and provide relevant information folders;
  • To be available and extend a warm, natural welcome and farewell to all hotel guests;
  • To contact all regular and VIP guests upon arrival and maintain such contact at regular intervals.
  • To assist all guests with their enquiries and concerns and solve any minor problems that may arise;
  • To handle any guest complaints and queries whenever necessary;
  • To offer guests suggestions that will make their stay more enjoyable;
  • To process guest questionnaires and produce the monthly guest satisfaction report;
  • To coordinate weekly welcome Management Cocktail Parties for guests.
  • To promote and actively participate in all Public Relations activities.

 

Qualifications & Experience: 

 

  • Holder of a Hospitality Management, Public Relations or other related Diploma
  • Minimum 2 years of experience in another 4 or 5 star hotel
  • Warm personality with a guest-oriented approach
  • A good team player who can support all departments
  • Fluent in English and Greek. Any other languages will be considered as an advantage
  • Advanced computer skills. Knowledge of the Fidelio Property System will be considered as an advantage
  • Eu citizen or an EU work permit holder

 

Please Apply Online : //kanikahotels.com/

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