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Hostess

Thanos Hotels & Resorts are currently seeking to recruit a Host/Hostess for Almyra Hotel.

Job Role:

Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards.
Greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into a log, show Guests to their table and bid Guests farewell as they leave.
Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive.
Performs light housekeeping duties such as cleaning/polishing glasses and menus.
As a member of an energetic team, Host/Hostess may also need to answer phones and take reservations.

Duties & Responsibilities

Upon starting the shift the host/ess reviews the reservations, follows up on double bookings in different outlets and checks all special occasions and amenity requests (flowers/cakes etc.).
Communicates reservations to the service staff in order to prepare the tables accordingly.
Informs the restaurant manager or head waiter about special occasions and amenity requests.
Is able to communicate with the guests in a minimum of two languages fluently (local language and English).
Has an in-depth knowledge about the menus (food and beverage) and the weekly restaurant program and is well informed about hotel procedures.
Escorts guests to tables, assists with chair seating. May offer an aperitif and/or water/drink (subject to restaurant standards) and wishes the guest a pleasant evening.
Informs respective waiter about the name and room number of the table and, if appropriate, about aperitif or drink order.
Ensures full guest satisfaction upon the departure of the guests.
Maximises employee productivity and morale, whilst consistently maintaining discipline following hotel guidelines and legislation as directed by the Restaurant Manager.
Takes pride in a professional appearance and adheres to grooming and verbiage standards.
Reports all accidents, health and safety hazards to the head waiter or Restaurant Manager immediately.
Executes other duties as may be assigned by a supervisor from time to time due to operational needs.
Promotes the restaurant in different areas of the hotel as well as other areas (restaurants, bars, social meetings, sales calls) in Paphos.

Requirements:

Previous experience as a Host/Hostess at a 5* Hotel
Excellent knowledge of English.  Knowledge of Greek or any other language will be considered as an advantage
Pleasant, honest and friendly personality
Ability to work in a fast pace environment and cope under pressure
Computer Literate
To be quality driven and critical of all aspects of the food and beverage operation in order to guarantee the highest level of creativity and productivity within the organization
Commitment to learning & self-development
Promotes cooperation & commitment within a team
The ability to cope under pressure
Problem-solving ability, to resolve issues as they arise
Inspiring and motivating others while being caring and understanding
Excellent interpersonal skills in handling staff relations and/or guest complaints

Benefits:

Competitive salary depending on experience
Career progression
Comprehensive new staff training and induction programmes
Staff discounts (shops, events, facilities)
High profile hospitality company of 5* luxury Hotels
Great work-life balance
Free meals

If you are interested in joining Thanos Hotels & Resorts, please send us your CV at [email protected] or call (+357) 26885401 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus

Tagged as: multitasking, communication, teamwork, empathy

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