RESERVATION OFFICERFull Time
DUTIES & RESPONSIBILITIES:
· To maintain the file of guest preferences in the Hotel (e.g. favourite room, product type, facilities, location, birthdays, special occasions, etc).
· To demonstrate thorough knowledge and ability in the execution of all required daily Reservations work as well as the steps of the customer journeys during operational hours.
· To handle all bookings that come to the office and promotes them accordingly. All relevant replies in accordance with the Hotel’s preset letters must be despatched immediately by fax or e-mail.
·To sense guest needs and quickly respond to maximum satisfaction.
·To check room allocations on the basis of tour operators’ contracts.
· To maintain excellent relations with Tour Operators that cooperate with the Hotel, and be in regular contact with them with the aim of increasing room sales.
· To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.