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Reservations Officer

Thanos Hotels & Resorts are currently seeking to recruit a dedicated and supportive Reservations Officer who will be responsible for the day-to-day operation of the department.

Responsibilities

  • Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently
  • Maintain professional relationship and atmosphere at all times.
  • Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.
  • Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures
  • Rooms allocation
  • Reservation processing
  • Kids Club system handling
  • Anticipate escalation and take over calls when needed
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Provide guidance and feedback to fellow team members while keeping them motivated
  • Ensure a friendly and motivating work environment
  • Identify new ways to optimize procedures
  • Ensure adherence to policies for attendance, established procedures etc.
  • Identifying operational issues and suggesting possible improvements

Requirements

  • Minimum 3 years of proven experience in a similar position in a 5* Hotel
  • Experience in customer service is essential with a problem-solving mindset
  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage
  • Ability to work under pressure

Competencies

  • Adopts to changing business needs conditions and work responsibilities
  • Promotes organizational mission & goals and shows the way to achievement
  • Enables co-workers to grow and succeed through feedback, instruction and engagement
  • Must be a caring personality that shows empathy and understanding
  • Act with integrity, build trust and respect
  • Display an on-going commitment to learning and self-improvement
  • Vibrant & enthusiastic personality
  • Promote cooperation and commitment within a team

Benefits

  • Competitive Salary depending on experience
  • Provident Fund
  • Group-wide professional development opportunities
  • Comprehensive new staff training and induction programmes
  • Staff discounts (shops, events, facilities)

Due to work permit restrictions, candidates must have the right to work in Cyprus.

If you are interested in joining Thanos Hotels & Resorts, please send your CV at [email protected] or call (+357) 26885410, 26885412 for more info.

Tagged as: minimum 3 years of experience, proficient in english;

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