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Spa Receptionist

DUTIES & RESPONSIBILITIES:

  • To understand who are the customers, both external (Hotel guests) and internal (all Hotel employees), their expectations and needs, establish and maintain relationship/rapport through service and the long term.
  • To ensure proper use of computer software within the Spa.
  • To ensure all guest charges due are received or charged to guests account.
  • To sense guest needs and quickly respond to maximum satisfaction.
  • To ensure all departmental items are received and inspected upon delivery against the departments’ perpetual inventory record.
  • To initiate new ideas to improve service and encourage all other staff to give their view.

REQUIRED QUALIFICATIONS AND SKILLS:

  • Minimum of three years experience in a reception/ customer service position.
  • Must speak and write English very well. One foreign language in addition to English will be considered an additional advantage.
  • Organisational and Managerial.
  • Very good communication skills.
  • Pleasant and friendly personality, reliable and polite.

Tagged as: english

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