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Telephone Operator

JOB PURPOSE

The Telephone Operator will ensure the smooth running of the telephone switchboard in the most efficient and effective manner, delivering the highest possible standards of service to everyone calling the Hotel. She will also be pro-active in maintaining and/or improving the department’s profitability in accordance with Hotel policies, procedures and standards.

DUTIES & RESPONSIBILITIES:

·         To understand who are the customers, both external (Hotel guests) and internal (all Hotel employees), their expectations and needs, establish and maintain relationship/rapport through service and over the long term.

·         To know, implement and participate in the Hotel’s vision and objectives as described in the written procedures of the Hotel.

·         To seek and action customer feedback at every opportunity and learn from complaints.

·         To ensure the actions, duties and opening and closing duties are carried out in accordance with the pre-set procedures.

·         To provide a friendly, courteous and professional service at all times.

·         To perform the duties with maximum efficiency and in the most productive manner, following the department’s induction and training program and do not hesitate to ask questions regarding the execution of her/his duties.

REQUIRED QUALIFICATIONS AND SKILLS:

1.      Graduate of the lyceum.

2.      Must speak and write Greek and English.

3.      Computer literate.

4.      Good communication skills.

5.      Pleasant and friendly personality, reliable and polite.

Tagged as: english, greek

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