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Guest Services Officer

Thanos Hotels & Resorts are currently seeking to recruit a Guest Services Officer for Anassa Hotel for the season 2024. 

Job Role

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
    ​​

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Ensures Proper Shift Hand Over
  • Acts as a Salesperson in order to maximize the rooms revenue
  • Ensure that duties are carried in an honest and ethical way by abiding the Hotels rules and regulations and the Cyprus law
  • Perform any other relevant duties assigned by the Front Office Manager
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

 

Requirements

  • At least 1-2 years’ experience in same or similar position
  • Excellent knowledge of  English Language
  • Knowledge of Greek, Russian any other language will be considered an advantage.
  • Excellent communication and interpersonal skills
  • Good problem-solving skills
  • Friendly and welcome personality
  • Teamwork spirit
  • Passionate in delivering exceptional levels of guest service
  • To be able to work in a fast pace environment and cope under pressure
  • Able to work flexible shifts including morning/evening/overnight as well as weekends & public holidays

Benefits:

  • Competitive salary depending on experience
  • Career progression
  • Comprehensive new staff training and induction programs
  • Staff discounts (shops, events, facilities)
  • High profile hospitality company of 5* luxury Hotels
  • Great work-life balance
  • Free meals on/off duty

 

If you are interested in joining Thanos Hotels & Resorts, send your CV at [email protected] or call (+357) 26888205 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.

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