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Receptionist

Thanos Hotels & Resorts are currently seeking to recruit a Receptionist for Anassa Hotel.

Responsible for providing a smooth, accurate and efficient check-in/check-out service, reservation, message and general enquiry services at the Front Desk ensuring maximum guest satisfaction, whilst adhering to the required Hotel’s standards.

 

Duties & Responsibilities

  • To assist and check-in guests as per existing Front Office policies and procedures.
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Ensures that all Guests receive a courteous and warmly service upon check-in and check-out.
  • Notes down any special requests that guests may have and pass these onto the relevant department.
  • Handles Complaints with immediate action and through proper follow up.
  • Ensures Proper Shift Hand Over.
  • Ensures Housekeeping reports are accurate.
  • Acts as a Salesperson in order to maximize the Rooms revenue.
  • Able to work flexible shifts including morning/evening/overnight as well as weekends & public holidays
  • Receives and speaks to guests or visitors and putting them into contact with the relevant departmental officials
  • Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
  • Perform any other relevant duties assigned by the Front Office Manager

 

Requirements

  • Minimum 1-2 years of proven experience in a similar position at a 5* Hotel
  • Degree in Hospitality Management or hospitality related qualification, will be considered as an advantage
  • Excellent knowledge of English.  Knowledge of Greek, Russian or any other language will be considered as an advantage
  • Ability to work in a fast pace environment and cope under pressure
  • Computer Literate
  • Commitment to learning & self-development
  • Promotes cooperation & commitment within a team
  • Inspiring and motivating others while being caring and understanding
  • Excellent interpersonal skills in handling staff relations and/or guest complaints.

 

Benefits

  • An attractive remuneration package based on qualifications and experience
  • Career Progression
  • Staff training & induction programmes
  • High profile hospitality company of 5* luxury Hotels
  • Great work-life balance
  • Airport shuttle on arrival
  • Accommodation (depending on availability) + free meals

 

If you are interested in joining Thanos Hotels & Resorts, send your CV at [email protected] or call (+357) 26888205 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.

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