Head waiter

• Checks station set up by pre-opening team.
• Assigns duties of waiters.
• Performs a 10-minute briefing meeting with station team.
• Performs on the job training for station team.
• Meets and greets guests after they have been seated by the hostess.
• Escorts and seats guests when hostess needs help with this task.
• Interacts with guests and makes them feel welcome.
• Presents and explains beverage and wine menus.
• Takes beverage orders and follows up for second drinks.
• Takes food orders (where applicable).
• Checks and provides assistance to guests during their meal.
• Provides gudance and direction to waiters/waitresses.
  Decides when employees stop resetting tables for the same meal based on the flow of service.
  Provides personal assistance to guests classified as VIPs.
• Assists guests when they prepare to leave and says goodbye.
• Ensures maintains the productivity level of employees.
• Handles complaints/guest comments and ensures guest satisfaction by resolving issues and following up and whenever necessary involves Supervisors in the process.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Co-ordinates a departmental Orientation/Induction program for employees to receive the appropriate new hire training in successfully perform their job.
• Ensures that the team members have their coffee/lunch breaks during their shift by properly coordinating and replacing them.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Tagged as: multitasking, communication, polite, helpful