Sommelier

• Manage compliance with food and beverage hygiene policies and procedures.
• Administer purchasing and receiving procedures.
• Analyse alcoholic beverage business.
• Analyse service quality and customer satisfaction.
• Conduct staff performance assessment process.
• Manage crisis situations.
• Manage guest service.
• Manage training.
• Manage wine business.
• Prepare and serve wine.
• Understand new and old world wine producing countries.
• Understand sparkling, sweet and fortified wines.
• Understand viticulture, vinification and wine packaging.

Tagged as: multitasking, communication, polite, helpful