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Head Waiter/Waitress

Responsible for the supervision of waiters/waitresses in your outlet

Assist in the day-to-day operation of the outlet.

Have a good knowledge of all food and beverage items offered, including ingredients and methods of preparation.

Ensure that standards of service are always met as determined by the F&B Standard Operating Procedures.

Good knowledge and use of the Hotel’s POS system

Maintain excellent communication with all staff and other departments to ensure a supporting team of professionals.

Deliver excellent, friendly, and professional guest service at all times.

Handle guest complaints or concerns to ensure guest satisfaction.

Tagged as: communication skills, professional appearance, pleasant & friendly personality, knowledge of service techniques

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