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Guest Relations Officer

§  Ensure that all guests receive a courteous and warmly service upon check-in and check-out.

§  Deliver excellent, friendly, and professional guest service at all times.

§  Handle complaints with immediate action & through proper follow up.

§  Note down any special requests that guests may have and pass them to the relevant department.

§  Help guests with various tasks like arranging transport, excursions etc.

§  Help guests with organizing events such as birthday, anniversaries etc.

Tagged as: communication, computer skills, pleasant & friendly personality, professional appearance & attitude

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