§ Ensure that all guests receive a courteous and warmly service upon check-in and check-out.
§ Deliver excellent, friendly, and professional guest service at all times.
§ Handle complaints with immediate action & through proper follow up.
§ Ensure that guest data are correctly entered into the system.
§ Note down any special requests that guests may have and pass them to the relevant department.
§ Manage cash and in-house guests’ folio-accounts.
§ Verify revenues from all sources is accurately balanced and follows up on any discrepancies.
§ Perform End of Day procedure.