Wine Waiter/Waitress

Job Summary:

As a Wine Waiter/Waitress at Marathasa Wines, you will be the face of our hospitality experience, delivering exceptional service to guests while showcasing our passion for quality wines. You will guide visitors through our wine offerings, provide knowledgeable recommendations, and ensure a warm, memorable, and professional service that reflects the values and character of Marathasa Wines.

 Key Responsibilities: 

·         Assisting guests with the selection of wine from the wine lists

·         Making recommendation to guests on food and wine pairing

·         Communicating enthusiastically, accurately, and knowledgeably about the wine, vineyards and winery to guests

·         Serving wine correctly (e.g. in accordance with Court of Master Sommeliers standard of service)

·         Serving all other beverages at the correct temperature and in the correct manner

·         Lay tables and prepare equipment for use.

·         Clean glassware and other equipment such as trolleys, decanters, ice buckets, coasters and bottle holders.

·         Preparing customers’ bills

·         Food service to accompany the wine

·         Assisting with other front-of-house tasks

·         Supporting events at the winery

·         Promoting sales of wine and wine gifts to guests

·         Encouraging guests to sign up to the Wine Club

·         Opportunity to assist with the delivery of wine-tasting sessions according to Marathasa Wines protocol, dependent on experience and level of training

Personal Qualities and Qualifications: 

·         Organised

·         Warm and friendly manner

·         Interested in food and wine

·         Good communication and selling skills

·         A willingness to work as part of a team.

·         A strong commitment to customer service

·         Proven background in hospitality (bar or restaurant)

·         Demonstrable development of your knowledge of wine, e.g. WSET Level 1 or higher, Introductory Certificate of the Court of Master Sommeliers or higher

·         Respect for company policies and procedures and able to follow guidance

·         High standards of health and hygiene

·         Good spoken English and Greek

Tagged as: Customer Service, Teamwork, Wine Knowledge