Learning & Development Officer

DUTIES & RESPONSIBILITIES

– Coordinate and administer property learning and development activities, ensuring alignment with Marriott brand standards, company values, mission, and business objectives.
-Manage and maintain the Ermis and DLZ platforms, including EID creation, user support, course enrolment, orientation tracking, progress monitoring, and compliance reporting.
– Coordinate internal and external training programs, including scheduling, venue arrangements, participant communication, and liaison with training providers.
– Conduct and monitor employee orientation programs, ensuring new Associates receive a comprehensive introduction to the company culture, policies, and service standards.
– Coordinate, monitor, and evaluate departmental and mandatory training programs for new hires and existing Associates to ensure compliance and development objectives are achieved.
– Maintain accurate training records, including attendance, training costs, completion reports, feedback, evaluations, and learning metrics.
– Promote learning opportunities, development initiatives, and employee engagement activities to foster a culture of continuous learning.
– Assist in the development and maintenance of the annual training calendar and support the implementation of property-wide learning initiatives.
– Review, update, and maintain learning materials, employee handbooks, grooming and uniform standards, onboarding resources, and other training-related documentation.
– Generate training and compliance reports, providing insights and recommendations to support operational and business needs.
– Participate in Marriott webinars, conference calls, office hours, and learning activations to remain current on learning programs, systems, and best practices.
– Incorporate guest satisfaction, service excellence, and continuous improvement principles into learning and development activities.
– Lead and/or participate in special projects, initiatives, and assignments as determined by management.

QUALIFICATIONS

– Bachelor’s degree in Human Resources or Hospitality Management or other relevant field.
– Minimum 2 years’ work experience as a Training officer or Assistant.
– Knowledge of Ermis Platform.
– Excellent Knowledge of English and Greek Languages, both verbal and written.
– Highly effective communication and organizational Skills.
– Excellent planning and organizational skills, including ability to meet strict deadlines, manage multiple tasks and prioritize workload in a fast-paced environment.
– Strong Presentation skills.
– Excellent leadership, management, and team building skills.
– Excellent knowledge of MS Office (especially Excel, Word, Outlook)
– Pleasant personality.

WHY JOIN US

– Competitive salary + 13 Salary + 14th Salary
– 20 days of annual leave increasing with time of employment.
– Provident fund.
– Referral Bonus.
– Free meals during work shift.
– Discount Card for various shops, restaurants, and institutes across Limassol.
– Team building events.

Please send your CV to [email protected]