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Bellman

Duties & Responsibilities

§  Greet and escort guests to rooms.

§  Open doors and assist guests/visitors entering and leaving property.

§  Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.

§  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

§  Transport guest luggage to and from guest rooms and/or designated bell area.

§  Assist with luggage storage and retrieval.

§  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

§  Supply guests with directions.

§  Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.

§  Communicate parking procedures to guests/visitors.

§  Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

§  Ensure uniform and personal appearance are clean and professional.

§  Maintain confidentiality of proprietary information; protect company assets.

§  Support all co-workers and treat them with dignity and respect. Support team to reach common goals.

§  Comply with quality assurance expectations and standards.

§  Move, lift, carry, push, pull, and place objects weighing less than or equal to 23 kg without assistance.

§  Assist with moving, lifting, carrying, and placing of objects weighing in excess of 34  kg.

§  Stand, sit, or walk for an extended period of time or for an entire work shift.

§  Move at a speed that is required to respond to work situations (e. g., run, walk, jog).

§  Read and visually verify information in a variety of formats (e. g., small print).

§  Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

§  Move over sloping, uneven, or slippery surfaces and steps.

§  Move up and down stairs and/or service ramps.

§  Welcome and acknowledge all guests according to company standards.

§  Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

§  Maintain awareness of undesirable persons on property premises.

§  Perform other reasonable job duties as requested by Supervisors.

 

Qualifications

§  High school graduate or equivalent.

§  2+ years’ prior experience in the Hospitality Industry in 4 or 5 star Hotels in the same or similar position

§  Excellent Knowledge of English Language (Greek & Russian Language is a plus)

§  Excellent Communication Skills

§  Physically agile and able to stand for extended periods

§  Pleasant Personality

§  Customer-centric

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