Restaurant Supervisor

Key Responsibilities

• Supervises daily shifts, assists in providing direction for all day-to-day operations, including setting performance standards and monitoring performance.
• Reviews staffing levels and supports scheduling to ensure that guest service, operational needs, and financial objectives are met.
• Participates in the recruitment and selection procedure.
• Trains associates on the fundamentals of service standards and strives to improve service performance.
• Ensures associates receive ongoing training to understand guest expectations.
• Administers the performance appraisal process for direct reports in cooperation with the Restaurant Manager.
• Establishes guidelines so associates understand expectations and parameters.
• Ensures compliance with all food & beverage policies, quality standards, and procedures by training, supervising, following-up, and employing hands-on management.
• Ensures compliance with food handling and sanitation standards.

Qualifications and Experience

• Bachelor’s degree or Diploma in Hospitality related field
• Minimum of 5 years’ experience in the Food and Beverage Service Industry in the same position or any similar role in the Hospitality Industry in 4- or 5-star Hotels
• Previous experience with Marriot standards will be considered as an advantage
• Excellent command of the English language, both written and spoken
• Outstanding communication and organizational skills
• Working knowledge of general restaurant operations, including personnel management