Front Desk Agent – Paphos and Ayia Napa

If you are passionate about delivering exceptional guest service and thrive in a dynamic hotel environment, the Front Desk Agent position could be the perfect opportunity for you. As part of the Kanika Hotels & Resorts team, you will play a key role in creating memorable guest experiences by ensuring smooth arrival and departure processes, handling guest requests professionally, and supporting the daily operation of the Front Office. This rewarding position offers excellent opportunities for growth within one of Cyprus’ leading hotel groups.

Key Responsibilities:

Welcome guests and manage check-in and check-out procedures according to hotel standards
Register guests accurately in the Property Management System (PMS) and ensure correct room allocation
Handle guest enquiries, requests and complaints professionally, ensuring prompt resolution
Operate the telephone system, including wake-up calls and message handling
Maintain accurate Front Office records, shift handovers and operational logs
Support reservations, apply availability and rate controls, and record refused business
Promote hotel services and apply upselling techniques to maximise room revenue
Coordinate effectively with Housekeeping, Accounts, Restaurants and other hotel departments
Process guest billing accurately and comply with cash handling and credit procedures
Follow all hotel health, safety, fire and security procedures

Qualifications and Experience:

Graduate of a High School (Hospitality School preferred)
Minimum 2 years’ experience in a Front Office position within a 4 or 5-star hotel
Excellent knowledge of Greek and English (additional languages will be considered an advantage)
Strong computer skills, including PMS (e.g. Fidelio) and Microsoft Office applications
Professional, guest-oriented attitude with excellent communication and organisational skills
EU citizen or holder of a valid EU work permit

The Kanika Hotels & Resorts Benefits:

Be recognized for your hard work through our Recognition and Rewards Scheme
Enjoy delicious meals during work hours at our KANIKAFE
Secure your future with a provident fund after just six months
Receive a 13th salary and an Easter bonus of 20% (pro-rated) based on Basic Salary
Benefit from 21 days of annual leave (pro-rated)
Earn extra allowances for working on Sundays or public holidays

Accommodation Benefits:

Airport taxi transfer upon arrival for a smooth start (from the nearest airport)
Stay in shared accommodation with three meals daily
Plus, all the above perks to enhance your experience!

Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate hospitality professionals to join the Kanika Hotels & Resorts team.