Waiter/Waitress A

JOB DESCRIPTION

Location: The Beach House
Reports To: Restaurant Manager / Restaurant Supervisor/Head Waiter

Job Summary
The Waiter/Waitress A is a senior service professional responsible for delivering high-quality food and beverage service in a fast-paced, high-volume beach restaurant and bar environment. This role requires excellent product knowledge, strong customer service skills, and the ability to manage a section independently while ensuring guests receive a memorable dining experience that reflects the restaurant’s standards and seaside atmosphere.

Key Responsibilities
Guest Service

• Greet guests warmly and present menus according to service standards
• Take accurate food and beverage orders and enter them into the POS system
• Provide knowledgeable recommendations on food, beverages, cocktails, and daily specials
• Serve food and drinks efficiently while maintaining presentation and quality standards
• Anticipate guest needs and respond promptly to requests, questions, or concerns
• Handle guest complaints professionally and escalate when necessary

Operational Duties

• Manage an assigned section independently during service
• Ensure tables are properly set, clean, and maintained throughout service
• Coordinate closely with kitchen, bar, and support staff to ensure smooth service flow
• Prepare and close service stations according to opening and closing procedures
• Process payments accurately, including cash and card transactions
• Follow all health, safety, and hygiene regulations

Team & Standards

• Act as a role model for junior waiters and support staff
• Assist in training new team members when required
• Maintain a professional appearance and positive attitude at all times
• Uphold the restaurant’s brand image and service philosophy

Requirements & Qualifications

• Proven experience as a Waiter/Waitress in a high-volume restaurant or beach bar
• Strong knowledge of food service techniques and beverage service
• Experience working with POS systems
• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced, outdoor beach environment
• Professional demeanour with strong attention to detail
• Flexibility to work shifts, weekends, and public holidays
• Language Skills: English: Fluent (spoken and understood) – Greek: Advantage – Additional languages are considered an asset

Skills & Competencies

• Outstanding customer service orientation
• Strong organizational and multitasking abilities
• Team player with leadership potential
• Problem-solving and decision-making skills
• High level of personal hygiene and grooming

Working Conditions

• Outdoor beach restaurant and bar setting
• Long periods of standing and walking
• Exposure to sun, heat, and high seasonal customer volume

Tagged as: experience, team player, honest