Reservations Agent

Parklane, a Luxury Collection Resort & Spa, member of Marriott International, is looking for an enthusiastic, hard-working, and ambitious professional Reservations Agent.

About Parklane

Parklane is the only internationally branded luxury beach resort in Cyprus, featuring 222 rooms, 34 suites and 18 villas, the award-winning Kalloni Spa and international branded restaurants such as Nammos Limassol and LPM Restaurant & Bar. The company owns the Park Tower, a completed 20-apartment luxury residential tower integrated within the resort’s premises. Parklane is part of MHV Mediterranean Hospitality Venture, a leading hospitality and real estate group with a portfolio consisting of luxury hotels & resorts and state-of-the-art developments both in Cyprus and abroad.

POSITION SUMMARY:

Responsible for handling the reservations’ requests, coming from different channels, email,  telephone, digital portals, with the goal of maximizing the revenue of the hotel, enhancing the pre-arrival process of the guests, guaranteeing the accuracy of the information collected in the hotel PMS.

RESPONSIBILITIES:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

REQUIREMENTS

• High school graduate or equivalent. (Degree in hotel management is a plus)
• 2+ years’ experience in Reservations in the Hospitality Industry
• Excellent Knowledge of English Language (Greek & Russian Language is a plus)
• Excellent Communication Skills
• Excellent knowledge of MS Office (especially Excel, Word, Outlook)
• Excellent knowledge of Hotel Reservations System
• Customer-centric

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Benefits

• Competitive remuneration package.
• Career Growth, Training programs and professional development.
• Free meals during shift.
• Participation in the company’s staff events and rewards for achievements.
• Discount Card for various shops, restaurants and occasional vouchers.
• Referral bonus.

Appy by sending your CV at the strictest confidence at [email protected]

Kindly note that only shortlisted candidates will be contacted