Receptionist

Position Overview:

Casale Panayiotis is seeking a friendly and professional Receptionist to join our team. As the face of our hotel, you will play a key role in ensuring exceptional guest experiences. You will be responsible for welcoming guests, handling check-ins and check-outs, and providing general administrative support, all while maintaining a positive and organized front desk environment.

Responsibilities:

• Greet and welcome guests with warmth and professionalism upon arrival.
• Efficiently handle guest check-ins and check-outs, verifying identification and processing payments.
• Answer phone calls and emails promptly, offering helpful information and assistance.
• Address guest inquiries and concerns in a courteous manner, ensuring timely resolution.
• Maintain a tidy and organized reception area at all times.
• Assist guests with requests, including transportation bookings, directions, and arranging amenities.
• Collaborate with other team members to ensure smooth daily operations.
• Follow company policies and procedures, ensuring compliance with all relevant regulations and standards.

Qualifications:

• Prior experience in a customer service or hospitality role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in busy or high-pressure situations.
• Excellent organizational skills and attention to detail.
• Proficient in basic computer skills, including Microsoft Office Suite.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to multitask and manage time effectively.

Tagged as: Problem Solving, Guest Relations, PMS / Hotel Software