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Night Receptionist

Position Overview: We are seeking a reliable and responsible individual to join our team as a Night Receptionist. As the night receptionist, you will be responsible for providing exceptional customer service and administrative support during overnight hours. You will be the first point of contact for guests arriving late in the evening or during the night, ensuring their needs are met promptly and efficiently.

Responsibilities:

  • Greet and welcome guests as they arrive during the night shift.
  • Check-in guests efficiently, verifying identification and processing payments accurately.
  • Answer phone calls and emails promptly, providing information and assistance as required.
  • Handle guest inquiries and concerns professionally and courteously, resolving issues to the best of your ability.
  • Maintain a clean and organized reception area throughout the night shift.
  • Monitor security cameras and maintain awareness of any unusual activities or safety concerns.
  • Collaborate with other staff members to ensure smooth operations during the night shift.
  • Assist with guest requests such as booking transportation, providing directions, or arranging amenities.
  • Follow company policies and procedures at all times, ensuring compliance with regulations and standards.

Qualifications:

  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Strong organizational skills and attention to detail.
  • Basic computer proficiency, including experience with Microsoft Office Suite.
  • Availability to work overnight shifts, including weekends and holidays.
  • Ability to multitask and prioritize responsibilities effectively.
  • Knowledge of security procedures and emergency protocols is a plus

 

Tagged as: english, hospitality skills

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