FRONT OFFICE MANAGER

FRONT OFFICE MANAGER
Mayfair Hotels | Paphos

Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Front Office Manager for its hotel in Paphos.

With authentic hospitality at the heart of our vision, we work together as a family to exceed our guests’ expectations. We are looking for an organised, guest-focused leader to manage our Front Office team and ensure a welcoming and smooth guest experience.

Key Responsibilities

·         Manage daily Front Office operations, ensuring efficient check-in, check-out and guest service.

·         Lead, train and support the team, maintaining high standards of professionalism and hospitality.

·         Prepare staff schedules and allocate duties to ensure appropriate coverage.

·         Oversee reservations, room allocation and guest requests in coordination with the relevant departments.

·         Handle guest feedback and complaints professionally, ensuring timely follow-up and resolution.

·         Work closely with Housekeeping and Maintenance to ensure room readiness and address guest needs.

·         Monitor billing, payments and cash-handling procedures to ensure accuracy.

·         Review daily operational reports and communicate priorities to the team and management.

·         Ensure compliance with hotel procedures, including guest privacy and health and safety requirements.

Qualifications

·         Previous experience as a Front Office Manager or in a similar supervisory role within a hotel.

·         Strong leadership, organisational and communication skills.

·         A guest-focused approach and the ability to resolve problems calmly and effectively.

·         Good command of Greek and English. Additional languages will be considered an advantage.

·         Proficiency in hotel property management systems and Microsoft Office.

·         Knowledge of reservations, reception procedures and billing processes.

·         A qualification in Hospitality Management or a related field will be considered an advantage.

·         Ability to work shifts, including weekends and public holidays.

What We Offer

·         An attractive remuneration package based on experience and qualifications.

·         Social insurance contributions and other statutory benefits.

·         Meals during working hours at the staff restaurant.

·         Opportunities for career progression within the team.

Join the Mayfair family and help us create positive hospitality experiences every day.

To apply, please send your CV to [email protected], quoting “Front Office Manager”, or apply directly through our https://mayfairhotelgardens.com/career/.