Receptionist

Duties and Responsibilities: 

• Deal with guest check in/out of guests and groups and deal with daily enquiries
• Taking reservations by telephone or email
• Execute their part as per the Organizational chart
• High customer orientation and strong communication
• Successfully deal with customer complaints
• Address and troubleshoot problems arising in daily operation
• Ensure the sale of additional hotel services beyond accommodation (upgrades etc.)
• To undertake basic office duties including correspondence, emails, filing and to ensure the smooth running of the reception area

Requirements:

• High school graduate or equivalent or diploma related to the hospitality sector
• Computer Knowledge: MS Office (Word, Excel, PowerPoint), Theova PMS preferable or other PMS
• Languages: Proficiency in English (oral and written)

Benefits:

• Generous pay package with performance bonuses.
• Full meals during work hours are provided by a 4* Hotel during its operational period.
• Shared accommodation is an option for experienced individuals