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At Your Service Agent

At Your Service Agent

Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of At Your Service Agent.

 

POSITION SUMMARY:

Responsible for handling the incoming requests, coming from different channels, email, telephone etc.

 

RESPONSIBILITIES:

·         Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

·         Speaks clearly, distinctly, and with a friendly, courteous tone.

·         Managing large amounts of inbound and outbound calls in a timely manner.

·         Follow communication “scripts” when handling different topics.

·         Uses listening skills to put callers at ease and obtains accurate, complete information.

·         Follow proper escalation procedures when addressing guest concerns.

·         Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

·         Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

·         Speak with others using clear and professional language; answer telephones using appropriate etiquette.

·         Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

·         Comply with quality assurance expectations and standards.

·         Perform other reasonable job duties as requested by Supervisors.

 

REQUIREMENTS

  •   High school graduate or equivalent. (Degree in hotel is a plus)
  • Previous experience in a customer support role
  •  Excellent Knowledge of English Language (Greek & Russian Language is a plus)
  • Excellent Communication Skills
  • Excellent knowledge of MS Office (especially Excel, Word, Outlook)
  •  Excellent knowledge of Hotel Reservations System
  • Customer-centric

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Apply with the strictest confidence at https://www.parklanelimassolcareers.com

Kindly note that only shortlisted applicants will be contacted.

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