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At Your Service Agent

At Your Service Agent

Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of At Your Service Agent.



Responsible for handling the incoming requests, coming from different channels, email, telephone etc.



·         Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

·         Speaks clearly, distinctly, and with a friendly, courteous tone.

·         Managing large amounts of inbound and outbound calls in a timely manner.

·         Follow communication “scripts” when handling different topics.

·         Uses listening skills to put callers at ease and obtains accurate, complete information.

·         Follow proper escalation procedures when addressing guest concerns.

·         Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

·         Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

·         Speak with others using clear and professional language; answer telephones using appropriate etiquette.

·         Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

·         Comply with quality assurance expectations and standards.

·         Perform other reasonable job duties as requested by Supervisors.



  •   High school graduate or equivalent. (Degree in hotel is a plus)
  • Previous experience in a customer support role
  •  Excellent Knowledge of English Language (Greek & Russian Language is a plus)
  • Excellent Communication Skills
  • Excellent knowledge of MS Office (especially Excel, Word, Outlook)
  •  Excellent knowledge of Hotel Reservations System
  • Customer-centric

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Apply with the strictest confidence at

Kindly note that only shortlisted applicants will be contacted.

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